Patterns of Interpersonal Conflict

2nd course in Facilitated Solutions’ FOUNDATIONS OF CONFLICT RESOLUTION program.

While every interpersonal conflict can seem unique, there are several typical patterns and dynamics.

This course will explore common ways that conflict develops and escalates, so that you can recognize the patterns in the moment and be better equipped to make informed choices.  

Key Objectives and Outcomes:

  • To understand how conflict inevitably emerges in interpersonal relationship
  • To differentiate between early “pinch” moments and escalated “crunch” events
  • To gain insight on the positive potential within pinch moments
  • To understand and embrace the gift of open conflict

What is Included

Each training module in this course consists of an engaging video presentation that overviews a key concept or skill. Each training video has an accompanying resource page with questions for personal reflection. Students often like to download and print these to compile into a resource manual.

The course is capped off with a “Call to Action” module that challenges students to immediately apply and practice these new concepts and skills.

Meet course instructor, David Falk

David Falk, MA, CMed is a seasoned conflict management specialist, having worked in the field since 1990 in a variety of settings as a mediator, trainer, facilitator, academic and workplace consultant.

David has been involved in assessing and intervening in conflict situations and providing consultation support to many organizations throughout Canada for over 30 years. He is a senior mediator who has experience managing the toughest of tough situations.

David is also a gifted and engaging facilitator who combines practical wisdom and humour to assist participants to enhance their understanding and abilities to prevent, manage and resolve the challenges that they face.

Choose a Pricing Option


"I’ve thought a lot about this course since I’ve taken it and I want to thank you for this wonderful resource! This course made me realize how honest I need to be (in a conversation with a colleague) today and gave me the tools to take that risk! I sense it went well and now we can move forward into a better place! Thank you so very much!"


"Several years ago, I was involved in a difficult but helpful mediation process t hat was led by Facilitated Solutions. This was an amazing refresher on the ideas and skills I learned through that process. Great insights in a nice tight package! Thanks so much for this resource. I’m looking forward to taking more of these sessions!"

-Julie, Manager Crown Corporation

"There is always new learning for me in these sessions!"

-Indi Ramkissoon, Senior Organizational Development Consultant, Richardson International

Additional Facilitated Solutions Services

In addition to these self-paced digital courses, Facilitated Solutions specializes in delivering:

  • Customized Training
  • Workplace Mediation
  • Leadership Coaching
  • Workplace Team Assessments

All services can be delivered online or in-person.

For more information or a free 1/2 hour consultation, contact:
[email protected] or 204-774-5389
Facilitator leading a live group training session
Live Customized Training
and Facilitation


Conflict mediation and coaching via computer
Conflict Mediation and
Coaching Services

Workplace team assessments and mediation services
Workplace Team
Assessment and
Team Development